Our Staff

As time permits, we'll add brief profiles here to introduce our staff.  If you'd like to send any of them an e-mail message, just click their name.  To reach them by phone, call 225-275-3700 and enter their extension number.  To send a staff member an e-mail just click their name below.

”I have been employed by Louisiana One Call since 1987. Over the years I have been responsible for membership, marketing, legislative activities and administrative activities. I provide presentations regarding Louisiana One Call’s operations, the dig law and dig safely. I also work with various entities including utility operators, excavators, local political subdivisions and state political subdivisions to spread the word on damage prevention.

My background includes a staff position at the Baton Rouge Chamber of Commerce where I was Director of Governmental Affairs for nine years. I currently sit on various boards and committees, including One Call Systems International and the Common Ground Alliance. I represented the one-call industry on the Common Ground Study’s Best Practices One Call Center Task Team.”

”I have been employed at LA One Call since 2013 and am responsible for providing presentations regarding LA One Call’s operations, the Dig Law and digging safely. I work with various entities including utility operators, excavators, local and state political subdivisions to help prevent underground and submersible utility damages.

My background includes work as Business Manager at EATEL Construction, Outside Plant Engineering Supervisor at EATEL and as Construction Manager/Public Relations at Allen Construction Company. I have served on various boards and committees including LA One Call, Ascension Parish Utility Council, Livingston Parish Utility Council, Association of Louisiana Utility Councils and the Capital Area Utility Risk Partnership. I am a Leadership Ascension graduate and have earned a BS Degree from Louisiana State University. ”


 I joined Louisiana One Call in April of 2013 to coordinate damage prevention activities in North Louisiana from my location in Shreveport. I am responsible for promoting the Louisiana One Call System among member and non-member utility owner/operators, excavators and the general public through presentations designed to educate the public about safe excavation and increase awareness of Louisiana One Call.  My goals include improving public safety and reducing underground utility damages and related injuries and fatalities while protecting the environment and encouraging compliance with state and federal regulations.

I earned a B.S. degree from Louisiana Tech in 1972 and worked for AT&T for  39 years before retiring in 2011. I was as an AT&T Claims Manager for 30 years, directing damage investigations and managing damage-prevention activities involving underground facilities.

I am a past president of the Northwest Louisiana Claims Association, a past Treasurer of the Louisiana State Utility Council and I currently serve on the Board of Directors of the Shreveport/Caddo Parish Crime Stoppers. 


“I have been employed by Louisiana One Call since 1990, where I oversee all aspects of membership and coordinate special events and meetings.  I arrange lodging and travel, assemble board information and prepare presentations, generate meeting minutes, and produce mailings for company events. In addition, I manage workforce functions and related corporate policies, process payroll and interact with employee benefit consultants.  I also supervise the administrative assistants for member services and billing services, arrange computer training for our staff, and send web site updates to our advertising agency. I am also responsible for contracting building maintenance, janitorial services, and lawn care.

I served as recording secretary for Southeast Region One Call Systems (SOCS) from 2002 through 2012. This organization meets twice a year and is hosted on a rotating basis by the nine regional members: Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, North Carolina, South Carolina and Tennessee.

In October of 2002, I represented Louisiana One Call for the annual Muscular Dystrophy Association “Lock Up”. The money raised from this event benefits hundreds of families in the Baton Rouge area with neuromuscular disorders. I was able to raise my $1000 bail money. Louisiana One Call tied for 3rd place in this event. This was a very rewarding experience and I was delighted to participate."

  • Toni Mancuso
    Administrative Assistant - Member Services
    Extension 429
  • Joanna Gennuso
    Administrative Assistant - Billing Services
    Extension 400